Archive - Practical Intelligence

AI and the Future of Online Shopping

Insights from Wayfair CTO Fiona Tan

Apr 3 •

February 2025

Building the Future: April Underwood's Take on Slack and AI Startup Dynamics

Last fall I caught up with former Slack CPO April Underwood during a panel at TechCrunch Disrupt where we spoke about product-market-fit.

Feb 20 •

December 2024

Scrap Your Roadmap: A First Principles Approach to AI

A conversation with LinkedIn CPO Tomer Cohen

Dec 13, 2024 •

August 2024

Investing in AI For AI’s Sake

My Conversation With LaunchDarkly CPO Claire Vo

Aug 15, 2024 •

March 2024

Glean’s AI assistant: Answers at your fingertips, complexity behind the scenes.

It’s been a few months since my last issue of Practical Intelligence and today, in addition to an exciting guest for the newsletter, I have some news to…

Mar 28, 2024 •

December 2023

Foundation models help extract data insights

In every job I’ve had, data has played a central role in the company’s success.

Dec 7, 2023 •

November 2023

Can AI be used to make the internet safer?

The arrival of new technology is always accompanied by an age-old dilemma: From the written word to the online browser, the same tools that can be used…

Nov 8, 2023 •

AI and centuries old contract management

Some of the most exciting opportunities for LLMs involve optimizing the most onerous parts of work.

Nov 1, 2023 •

October 2023

Could LLMs be the future of user interfaces?

My guest this week is Fixie founder Matt Welsh, someone who I’ve known for over a decade.

Oct 25, 2023 •

September 2023

How Intercom built Fin, an AI chatbot

In the months following ChatGPT’s release, many companies launched new products and features using LLMs.

Sep 21, 2023 •

Could AI Change the Way We Do Meetings?

Over the many years I’ve been leading organizations, I’ve consistently had people complain about spending too much time in meetings.

Sep 7, 2023 •

August 2023

What Does ‘AI in Security’ Actually Mean?

For leaders in the security space, there’s a lot of pressure to incorporate generative AI into security systems.

Aug 23, 2023 •

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